CAMFIEP joins Youstice to enrich the ODR service network in Brazil


Youstice expands the ranks of ODR providers in Brazil with its second local partner - Câmara de Arbitragem e Mediação da Federação das Indústrias do Estado do Paraná (CAMFIEP). Based in state of Paraná, CAMFIEP has offered mediation solutions since 2005. Their services range from overseeing arbitration proceedings to mediation in the commercial sector.

ODR - or Online Dispute Resolution - providers help retailers and customers who are unable to resolve a dispute between themselves. In such a case, customer simply asks for an escalation to independant neutral and a third-party professional will make a quick decision on their behalf. This final outcome is binding for both parties, while the presence of ODR provider guarantees a just resolution.

"Our mission is to provide mediation services in ethical and efficient way," comments Cesar Augusto Guimaraes Pereira, President of CAMFIEP. "Partnership with Youstice as the online application to handle shopping issues provides us with a great channel of resolving e-Commerce across Latin America."