Youstice Partners With IMRG to Bring New-Generation Customer Care to the UK

Youstice is happy to announce a partnership with IMRG (Interactive Media in Retail Group), the leading industry association for the e-retail sector in the United Kingdom.

Formed in 1990, IMRG has been the voice for the online retail industry in the UK for more than 20 years. IMRG sets and maintains standards in e-retail to enable fast-track industry growth. It also facilitates its community of members with practical help, guidance and networking. Annual indexes, reports and the market know-how help IMRG members keep pace with the ever-changing online trends and buying behaviour. Members can also download the UK and China Cross-Border Trading Guides, the first two guides in IMRG’s series of Trading Passports that explore how to successfully trade in selected countries.

Youstice is an award-winning online tool to handle customer complaints and are experts on the latest developments in terms of engaging buyers via online customer service. Online customer care will be especially important for the e-tail industry starting mid-2015 when new EU legislation comes into effect mandating e-shops to offer their customers the option of independent online dispute resolution. Youstice – as the unique tool in the market – provides the solution.

About IMRG

IMRG (Interactive Media in Retail Group) is the UK’s industry association for e-retail. Formed in 1990, IMRG is setting and maintaining pragmatic and robust e-retail standards to enable fast-track industry growth, and facilitates its community of members with practical help, information, tools, guidance and networking. The strength of IMRG is the collective and cooperative power of its members.

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About Youstice

Youstice is a new-generation web application, designed to manage customer claims online and help businesses improve their customer care service globally. Youstice connects consumers and retailers, and allows a smoother negotiation in order to solve any issues in a quick and efficient way. Youstice has been recognized as the 2014 Customer Game Changer at Europe’s Customer Festival and shortlisted for HILL Innovation Justice Awards.