Youstice Partners With UK Ombudsman Services To Promote Best Practices in Effective Customer Dispute Resolution

Youstice, the award-winning solution for customer dispute resolution, has announced strategic partnership with Ombudsman Services in the UK. The cooperation aims to promote best market standards in customer care among British businesses, as well as encouraging companies to address and resolve their consumer disputes in an effective manner.

Comments Zbynek Loebl, CEO of Youstice: “We are happy to have partnered with Ombudsman Services, who are experts in the field of dispute resolution and are very active on the British market, helping thousands of customers with their issues every day. We would like to build on this relationship and show how resolving disputes online – thanks to online solutions, such as ours – can be very beneficial for both customers and the businesses.”

Chief Ombudsman, Lewis Shand Smith added for Ombudsman Services: “For more than a decade we’ve built up a great deal of expertise in understanding consumer complaints and how to resolve them. Our research tells us that there were more than 66 million complaints about products or services in 2014 and that’s why we are delighted to be partnering with Youstice to open up more routes for consumers to get the help they need when things go wrong. We believe this can only be a thing; not just for consumers but for forward thinking companies that value their brand and reputation“

Effective consumer redress is becoming more and more of a pressing matter for online businesses, especially in the light of the upcoming UK legislation, implementing EU Directive on ADR (Alternative Dispute Resolution), which comes into effect in July 2015. These will offer better protection of customers who shop with local or cross-border retailers or service providers across wide range of sectors and offer them an option to resolve disputes via electronic dispute resolution platforms. Moreover, it would help the companies looking out for effective ways of handling customer complaints, and have them resolved online in a much smoother and faster way. It will also help businesses of all sizes boost their reputation of a trusted seller and minimize negative feedback from customers. For more on ADR requirements and the ways they can help online businesses, please visit here and here.

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About Ombudsman Services

Ombudsman Services is the leading multi-sector provider of ombudsman services in the UK. Established in 2002, the Ombudsman Service is a not for profit private limited company which runs national, multi sectorial private sector ombudsman schemes for the telecommunications, energy, property, copyright licensing, the glass and glazing sectors, the Green Deal, the Asset Based Finance Association (ABFA),, Which? Trusted Traders and the Royal College of Veterinary Surgeons (RCVS).

Further information about the consumer action monitor research can be found here.