Prevent negative reviews with ”Negotiate First, Comment Later”Introduce our ”Negotiate First, Comment Later” function to prevent your customers from posting negative reviews about your sellers.
Become a leader in cultivating e-commerce environment in your country.Invite your members to register with Youstice so that:
Include Youstice into your certification processWe represent a new trend in resolving customers´ shopping claims. Partner with us and improve credibility and quality of your members.
Get Instant Access to Thousands of Claims by Joining the Youstice EcosystemGet access to thousands of online claims.
Learn more about how Youstice escalation worksOur escalation process is quick, easy and simple. Follow our tutorial videos to see how customers can choose the escalation option and how a neutral resolves a case.
Karolin Lang, Business Development Manager, Händlerbund (Germany)
"Youstice is a pioneering innovation in resolving consumer complaints. We can recommend Youstice to our members as a perfect addition to their existing customer service."
ECC Slovakia Team (Slovakia)
"Having a chance to test Youstice, we very much welcome the possibilities offered by this new platform. Youstice simply gives consumers an opportunity to get their disputes resolved easily and quickly."
Esther Dyson, founding chairman of ICANN, angel investor, member of Youstice advisory board
"It is amazing: We can sell and buy products and services all over the world with the click of a mouse - but there is still no global cross-border system for the resolution of disputes. How crazy is that? Youstice is the perfect solution to fill this gap and provide lightweight, responsive governance for e-commerce.“
Martin Bendik, Director at nakupujbezpecne.sk (Slovakia)
"In our opinion, Youstice is very modern and timeless solution for solving customer complaints. We see the application as a way of filtering biased communication and negative emotions. Youstice application allows customers to send the precise complaint on a ordered item directly to the retailer - all that in a quick and simple way."
Michal Kral, CEO Pricemania.cz (Slovakia)
“Pricemania is a proud partner of Youstice. Youstice is bringing a revolution to customer service in global scale. Helping the e-shops increase customer satisfaction and making the buyers happy at the same time. I definitely recommend Youstice to all merchants that care about their customers."
Arnauld Bourboulon, CRO at PrestaShop
"Being a PrestaShop Premium partner has given Youstice exposure in our international community. Our marketplace alone has introduced thousands of merchants to Youstice's new approach to customer dispute resolution. It's the combination of having a great service and our international visibility that makes our partnership a success."
Convirgente (Latin America)
"We are very proud and excited to join the Youstice ODR ecosystem. We are convinced Youstice’s availability, jointly with high-quality ODR services from providers like Convirgente, will dramatically increase trust between shoppers and suppliers, something that is much needed all over the world."
Lewis Shand Smith Chief Ombudsman, Ombudsman Services (UK)
"For more than a decade we’ve built up a great deal of expertise in understanding consumer complaints and how to resolve them. Our research tells us that there were more than 66 million complaints about products or services in 2014 and that’s why we are delighted to be partnering with Youstice to open up more routes for consumers to get the help they need when things go wrong. We believe this can only be a good thing; not just for consumers, but also for forward thinking companies that value their brand and reputation."