Youstice Industry-specific Modules
Youstice is a customizable web application that resolves customer complaints and disputes globally. Select the industry-specific module that meets your company’s needs:
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Key benefits for your business:
- - Boosts customer retention
- - Reduces negative reviews
- - Complies with the EU ADR Act on consumer disputes
Additional benefits:
- Reduces the need to engage in time-consuming tasks (lengthy email communications, multiple phone calls…), significantly lowering the cost of customer service.
- Works as a stand-alone customer service tool or as a complement to CRM tools
- Simplifies communication with customers and helps reduce negative feedback
Retail module
This module helps brick-and-mortar and e-commerce stores and resolve customer shopping issues:
- Handles most issues (eg. problems with delivery, payment, staff feedback, returns)
- Offers solutions (eg. refund, price reduction, repairs, replacement or a simple apology)
- Provides an option to escalate customer disputes to a third party neutral
- Compiles statistics on all complaints
Car rental module
This module helps car rental companies resolve issues related to vehicle rental:
- Handles most issues (eg. problems with payment, unsatisfactory rental service, vehicle not available or defective)
- Offers solutions (eg. cancellation, refund, price reduction)
- Provides an option to escalate customer disputes to a third party neutral
- Compiles statistics on all complaints
Transportation module
This module allows transportation service providers (airlines, public and private transportation companies, etc.) to rapidly resolve customer issues in an industry where fast responses are crucial:
- Handles most issues (eg. delays, denied boarding, missed transport)
- Offers solutions (eg. refund, price reduction, apology)
- Provides an option to escalate customer disputes to a third party neutral
- Compiles statistics on all complaints
Gambling module
This module helps businesses resolve issues related to the gambling:
- Handles most issues (eg. illegal gambling, age restriction, addiction ban enforcement)
- Offers solutions (eg. compensation, discounts/bonuses on future games, termination in case of tempering, etc)
- Provides an option to escalate customer disputes to a third party neutral
- Compiles statistics on all complaints
