Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Consumer trust: above all a matter of good customer experience

On Sunday September 20, 2015 I attended a brainstorming session in Prague, with a fine selection of experts with a stake in Online Dispute Resolution (ODR) and even the very man who coined the term, Ethan Katsh. Amongst these specialists* were also Doc Searls and his wife Joyce, promoters of the VRM concept, James Roper from IMRG UK, AXA’s Philippe Rambaud and Jean Manuel Caparros, as well as Zbynek Loebl, co-founder of Youstice and organiser of this meeting at the heart of the beautiful Czech Capital City. This was the follow-up of the Prague meeting I covered in Autumn 2014. The discussion was about trust and its importance in online commerce. A debate which stressed the importance of brand, awareness, reputation, but mainly customer experience.

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Six Common Customer Service Mistakes

According to Forrester research from 2013, 45 percent of all U.S. consumers abandon their online transaction if their questions or concerns aren’t addressed in an efficient manner. Simply put, if you cannot provide efficient customer service, you might lose as much as almost half of your sales!

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What does it mean to be customer-centric?

According to world-renowned expert on branding and digital strategy Minter Dial, customer-centricity is one of the biggest trends for 2015.1 While the term has been around since 90`s, the philosophy has not yet made it into mainstream vernacular. What are the 7 most important tips for being customer-centric?

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Happy Employees, Happy Customers

4 Tips How to Motivate Your Employees

"With great power comes great responsibility." Yes. That's a quote from Spiderman. Maybe you are asking, how is this relevant for my business? Let's change the word order. With great responsibility comes great power. Why? Because your employees have great responsibility and with this responsibility comes great power. Power to make your customers satisfied.

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Bad Christmas gift? Read this before returning it.

Christmas is definitely over and for most of us, the only thing that remains is nice holiday memories… plus some unwanted gifts! Continue reading and you’ll find out your options in case you want to return some presents that you simply don`t want to keep. In the end, you’ll also find one interesting hint for those of you who like to shop online.

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