1. Stay on course with your current customer care strategy. You should recognize new AI tools, which can impact your business. Remember, not every business is suitable for AI customer support and you should always have human backup.
2. Remember, your chatbots are only as smart as the volume of data you give them. Therefore, you should think about strengthening your education materials for the purposes of AI.
3. Firstly, consider chatbot as a way to augment rather than to replace your existing customer service. Many of the customer support AI are just a natural language search tools through the articles.
4. Think about chatbots in the long term. It isn’t an easy overnight win, but the long evolution of your critical processes.