Youstice Terms of Use - Customers

LEGAL INFORMATION

Youstice platform and services are provided by Youstice a.s., a company registered in the Czech Republic, with its seat at Na Pankraci 1683/127, 14000 Prague 4, Czech Republic, the registration number: 242 594 71, having its registered capital of 52,015,000 CZK.

Additional information:

  • - E-mail address : This email address is being protected from spambots. You need JavaScript enabled to view it. ;
  • - Telephone number : +421 905 371 002.

 

Youstice is a company specialized in developing online platforms and services in the field of online dispute resolution.

USING YOUSTICE

Youstice is a system that assists its users with their low value disputes. However, we cannot guarantee that all disputes going through Youstice will be successfully resolved. ACCORDINGLY, YOU UNDERSTAND AND AGREE THAT YOUSTICE HAS NO LIABILITY RELATED TO DISPUTES AND IN THIS REGARD DISCLAIMS ANY AND ALL LIABILITIES, INCLUDING CLAIMS WHEN NO SOLUTION IS FOUND. YOUSTICE IS NOT OBLIGED TO PROVIDE A RESULT WHEN HELPING TO RESOLVE CLAIMS VIA YOUSTICE PLATFORM.You accept that some claims might be refused to be solved via Youstice on the grounds of:

  • - the claim is abusive or totally unfounded;
  • - the claim has previously been or is currently being examined by another entity of alternative dispute resolution (ADR) or by common courts;
  • - the value of the claim is lower or higher than the predetermined financial thresholds (if any);
  • - the consumer has not filed his/her claim to the ADR entity within the prescribed time limit (if any); or
  • - the examination of such claim would interfere seriously with effective functioning of the ADR entity.

ELIGIBILITY

Our Youstice system is intended solely for persons aged 18 or older. Any access or use of Youstice by anyone under 18 is expressly prohibited. By accessing or using Youstice, you confirm that you are 18 or older.You also declare that:

  • - You are aware of the prerequisites related to using the platform,
  • - You have read and agree with the terms and conditions governing the use of the platform, i.e. these Terms of Use, Privacy Policy and online dispute resolution rules (ODR Rules);
  • - You have all the skills necessary to access and use the platform in compliance with the prescribed terms and conditions; and
  • - You agree that the acceptance of these Terms of Use electronically has, between the parties, the same probative value as paper communication.

Before accesing the platform, you need to have:

  • - a high speed internet connection (min 1 Mbps);
  • - a rooter (independent or in a box) with Ethernet connection;
  • - a computer and/or a tablet or a mobile phone; and
  • - an e-mail address.

ENFORCEABILITY

These Terms of Use are binding upon your acceptance of them during your registration in Youstice. In all cases, these Terms of Use are deemed to be read and accepted by you on the date of your first use of the Youstice platform.

ACCESS TO THE PLATFORM

Using the platform requires the user to access it via internet. The user is solely responsible for the preservation and confidentiality of its password and the consequences of its disclosure to anyone. Any use of the platform from the user assigned password is assumed as emanating exclusively from the user.

TECHNICAL SPECIFICATIONS

Youstice strives to provide a quality service. It allows users to use the means of communication available to them in the best possible conditions. Because of the nature and complexity of the Internet network, and in particular its technical performance and response times for consulting, querying or transferring information, Youstice makes its reasonable efforts, in accordance with the current state of the art, to allow access and use of the platform. Youstice cannot, as a matter of fact, ensure absolute availability or accessibility of the platform allowing access to the service. Youstice is not liable for damages of any kind that may result from the changes and / or temporary unavailability or permanent closure of all or part of the site or the platform.

DISCLAIMER

THE YOUSTICE WEBSITE, PLATFORM AND SERVICES ARE PROVIDED “AS IS”, THAT IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOUSTICE MAKES NO WARRANTY THAT THE YOUSTICE WEBSITE, PLATFORM OR SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS AND USE OF THE YOUSTICE WEBSITE, PLATFORM AND SERVICES REMAINS WITH YOU. IN NO EVENT WILL YOUSTICE’S AGGREGATE LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, THESE TERMS OR ARISING FROM THE USE OR INABILITY TO USE THE YOUSTICE WEBSITE, PLATFORM OR SERVICES EXCEED THE AMOUNTS YOU HAVE PAID YOUSTICE FOR YOUR USE OF THE YOUSTICE WEBSITE, PLATFORM OR SERVICES IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE CLAIM GIVING RISE TO THE LIABILITY IN QUESTION IF YOU HAVE MADE ANY PAYMENTS TO YOUSTICE; OR, IF YOU HAVE NOT MADE ANY PAYMENTS TO YOUSTICE, ONE HUNDRED US DOLLARS ($100), AS APPLICABLE.

You agree to use our Youstice platform and any and all information that you may have access to in accordance with the public order, morality and the rights of third parties.

You agree not to disrupt the use that could be done by other users of the platform, not to access third party user accounts and not to access parts of the site where access is restricted.

Youstice is not responsible for any malfunction of the platform in case of force majeure.

INTELLECTUAL PROPERTY

All intellectual property contained in Youstice, whether related to literary and artistic property, industrial property or know-how are and remain the sole and exclusive property of Youstice. Any reproduction and / or representation of all or part of any of these elements without the express advance written approval of Youstice is prohibited. You are prohibited from any other act likely to infringe directly or indirectly the intellectual property rights of Youstice.

DISPUTE RESOLUTION

You have a right to withdraw from the dispute resolution process via Youstice platform at any time if you are dissatisfied with the conduct or operation of the procedure. In addition, you have a right to decline the proposed solution in accordance with Youstice ODR Rules. Using the platform does not exclude the possibility for parties to go to common courts, and you agree and understand that the solution proposed via the Youstice platform could be different from the decision of a court applying legal provisions.

ACCURACY OF INFORMATION

You warrant that all information provided to us during the term hereof, including but not limited to information about yourself and/or your cases is complete and accurate. You undertake to inform us immediately about any changes or updates to such information.

TERMINATION AND ACCOUNT CANCELLATION

If you breach any of the Terms of Use, Youstice will have a right to suspend or terminate your account without any compensation or refund eight days after having sent you an e-mail asking you to remedy your non-compliance with the Terms of Use, or without any prior notice if your non-compliance is not curable.

Youstice has a right to suspend or terminate your account at its sole discretion and without any prior notice to you if there is a risk of material misuse, fraudulent behavior or another unlawful activity connected with, or related to, your use of Youstice.

You may cancel your account at any time by by clicking on “Delete account” in your Profile, after which you receive an automated verification email and if you confirm it, your Youstice service will be immediately terminated. You can also send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

CHANGES TO THESE YOUSTICE TERMS OF USE

If we decide to make any changes to these Terms of Use, we will post them on our homepage and other places we deem appropriate.

If you are a registered user of Youstice, we will also notify you about our intention and disclose to you all the changes by email 30 days in advance of the effective date of such changes. By using Youstice for the first time after any such notified changes became effective you accept and agree with the new amended text of the Terms of Use. You will be informed about your acceptance of the amended Terms of Use by email.

CONTROLLING LAW

The Terms of Use are governed by the English law.

CONTACTING YOUSTICE

If you have any questions about these Terms of Use, please contact Youstice at: This email address is being protected from spambots. You need JavaScript enabled to view it..