Communicate and Negotiate Directly
You file and negotiate in just a few clicks. The shop responds and the claim is resolved within hours, or even minutes.
You Are Not Alone
Not sure about your rights? Free advice is one click away: you can ask for advice from consumers centers, trustmarks and similar organizations before and during negotiation.
Escalate For a Fair Decision
If you and your retailer cannot reach a mutually acceptable solution, you can – use the option to escalate to a reputable independant third party for a decision. You will get a fair decision within seven days.
We Speak Your Language
We have designed Youstice to be a truly user-friendly application for consumers anywhere in the world. It's intuitive, available in your language, and on computers, tablets or mobiles. That’s how Youstice makes cross-border shopping easier than ever.
Guarantee of Fair Treatment
In order to be part of Youstice, all retailers must achieve agreements with their customers in at least 80% of cases and implement at least 98% of the agreements reached or decisions issued.