Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.
Jan is the Head of Youstice’s Marketing. He has 8+ years of experience in online and social marketing and is passionate about design and campaign management. He is experienced in leading technology start-ups such as Exprestlac or JUMP soft where he has been responsible for overall communication and branding. In Youstice, Jan manages integrated communications and digital efforts of the company.

5 ways to turn negative social media feedback into positive engagement

 

Every business needs to handle negative feedback from time to time. But not every business is capable of turning it into positive engagement. If you follow these 5 basic rules you will always make most of the situation:

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Use technology to overcome the language barrier

A study by Forbes and Rosetta Stone shows the biggest challenge global businesses are facing today is the ability to provide consistent customer care in multiple languages. Not surprisingly, in this era of fast globalization language is the most important barrier. Could technology help us with overcoming it? We suggest so.

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How to use data for success in customer care

We are living the age of big data with massive amounts of data being created, while only a small part of them gets actionable insights. In fact, there are only a few areas we can measure better than the quality of our customer care. Are you sure you are getting the most out of your data?

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World Consumer Rights Day 2017: How to Build a Digital World Consumers Can Trust?

Every year on March 15th, we celebrate the World Consumer Rights Day. It is an opportunity to promote the basic rights of all consumers and to protest against market abuses and injustices that undermine them. The theme for 2017 is „Building a digital world consumers can trust“. What can e-commerce owners do to build a trusted digital environment? Try these tips.

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