Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Use technology to overcome the language barrier

A study by Forbes and Rosetta Stone shows the biggest challenge global businesses are facing today is the ability to provide consistent customer care in multiple languages. Not surprisingly, in this era of fast globalization language is the most important barrier. Could technology help us with overcoming it? We suggest so.

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Do you speak Customerish?

Today, we can buy more things online than offline – be it clothes and accessories, hardware, software, or even food and beverages – and we do not even have to be in the same country or the same hemisphere as the retailer. International online shopping is convenient, comfortable, it often fills the need for something we do not have here at home, and it is getting faster with every passing day. Long story short, international online shopping is awesome!

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How to use data for success in customer care

We are living the age of big data with massive amounts of data being created, while only a small part of them gets actionable insights. In fact, there are only a few areas we can measure better than the quality of our customer care. Are you sure you are getting the most out of your data?

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Discover Youstice: How Youstice Dashboard makes your data smart

Effective management of your cases is always our priority. This effectiveness does not come from the quantity, but the quality of the data. Therefore, we have used some of the best UX practices to design a dashboard that makes your data approachable and smart. Check out what we have come up with for you.

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World Consumer Rights Day 2017: How to Build a Digital World Consumers Can Trust?

Every year on March 15th, we celebrate the World Consumer Rights Day. It is an opportunity to promote the basic rights of all consumers and to protest against market abuses and injustices that undermine them. The theme for 2017 is „Building a digital world consumers can trust“. What can e-commerce owners do to build a trusted digital environment? Try these tips.

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sMind CONFERENCE

After visiting the sMind conference in Zagreb on the 6th April, we have only compliments for the organizers. It was so nice to see that the Croatian and Slovenian market are in fact leaders in digital innovations, we saw some great presentations. The level of the conference was really high, everyone was nice and we felt warmly welcome there.

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Cheddar and curiosity

Cheddar has several meaning. I know three: a name of an English village, cheese my daughter likes the most and a brand new project in the ad-blocking story created few days ago by the VRM initiative.

VRM stands for Vendor Relation Management as opposed to CRM (Customer Relation Management). VRM is on the side of consumers and at the same time it claims that this is the best position for vendors as well. VRM is clearly a private market-based initiative which is VERY different from political administrative non-practical consumer-protection topics as we know them from Europe.

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ODR: What next?

More and more articles and presentations at conferences this year deal with the topic of the future of online dispute resolution (ODR). All of the authors argue in favor of a very bright future of ODR. Many commentators speak about the next global reform of judicial systems which is going to happen through ODR technology. I agree with that.

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The Endangered Customer by Richard R. Shapiro: A Review

Ever heard of "people first" approach? It's the customer-centric philosophy stating the belief that if you put people first, your customer loyalty will get a significant boost. Founder and president of the Center for client retention, Richard R. Shapiro, wrote an extensive guide of 8 Steps to Guarantee Repeat Business, in which he explains how to develop excellent customer experience.

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Online dispute resolution: From its birth to 2016

Since July 9, 2015, EU member states are asked to implement new legislation with a requirement to settle disputes with consumers through a system of online mediation.

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Interview with Vincent Tilman: There is no “one size fits all” dispute resolution process

Vincent Tilman is bMediation’s Principal Advisor and has been developing mediation expertise for over 10 years, particularly in the area of commercial disputes in an international environment. Vincent’s most recent mediated disputes related to construction, real estate, Information technology and inheritance. How does he see the role of ODR in Belgium and what are the biggest challenges his dispute resolution efforts face nowadays?

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What has changed for online shoppers in 2016?

Online retail continues to be more and more essential to consumers' everyday life. According to E-Consultancy 2015 retail report, United Kingdom's online retail sales reached 52.25 billion GBP in 2015, a 16.2% increase vs. 2014 when the total amounted to £44.97bn. More and more online shops spring to life every day, while technology and software progress grows faster by a minute. What does this mean for online shoppers and how will it effect their shopping experience in 2016?

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Interview with Gregory Hunt: ODR is a long slog and we are much further than we were a decade or two ago

Gregory Hunt is one of Europe's most experienced advocates of ODR, and a director at one of the leading ODR services in the United Kingdom: the non-profit Ombudsman Services organization. With 21 years of experience in alternative dispute resolution, whom better to ask about the current situation when it comes to consumer disputes?

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5 Tips For E-commerce Startups In 2016

The eCommerce industry is soaring high from the past few years. With multi-billion dollar markets yet to be tapped, there are a lot of opportunities in this space. Here are some tips to follow if you are planning on starting up – or already have an existing eCommerce startup, which is still a hatchling.

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Returned Christmas gifts: How to Make The Most of Them?

Season of joy and gift-giving is over, with nearly 40 per cent of consumers visiting the stores to return their holiday gift.1 This might initially sound like a bad end of the deal for your shop, but don’t ring the alarm yet and try to see this as a chance to get ahead the curve. Now, what are the most important facts behind the gift-returning and how can your e-shop profit from this January trend?

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How to avoid nervous breakdown this Christmas (for retailers)

Season of plenty is upon us - and your shop as well! According to Fortune magazine, holiday season generates as much as 30% of yearly sales. That means you need to make sure to take advantage of generous spirit of Christmas. But how to avoid stress this responsibility puts on retailer's shoulders?

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How to Avoid a Nervous Breakdown This Christmas (If You're a Customer)?

Jolly old season of Christmas is here! Are your halls decked with holly, and most importantly, Christmas gifts for everyone you hold dear? Advent weeks are the busiest time for shops, with a never-ending stream of gift-givers coming through the door every minute. So, how can you remain sane and calm while chasing down for gifts this year? Here are our top tricks.

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How to Avoid Crazy Long Crowds While Shopping During Black Friday?

Beginning of Christmas season is upon us. Ever since Macy's Thanksgiving Day Parade in 1924, Black Friday became unofficial start to Christmas shopping. In recent years, it has been marked by a real shopping frenzy with most retailers, malls and shopping centers, offering huge discounts or bargain deals, often called "doorbuster deals" and "loss leaders". According to National Retal Federation, the value of Black Friday weekend shopping was about 59 billion USD in 2012.

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How To Build A Perfect E-shop: 8 Tips From Experts

Whether you’re an aspiring entrepreneur who wants to change the world, or just a “regular Joe” who is dipping his toe in the big pond of online commerce, proper business know-how is something you cannot afford to miss. Here are eight tips from experts on how to build a perfect e-shop.

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Big Secret Behind Customer Service

How to develop customer service that really matters? This is the topic on which many entrepreneurs often comment. While Jeff Bazos, CEO of Amazon, believes in customer-centricity and fulfilling customer's needs, Elon Musk, founder of Paypal and Tesla Motors, advises to seek out negative feedback. But what is really the big secret behind customer service?

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