About Us

Youstice is an award-winning web application that helps resolve customer complaints and make shopping trouble-free. With Youstice, companies can seamlessly communicate and handle customer complaints within a matter of minutes. Similarly, disgruntled customers can get prompt assistance with their issues and save valuable time. Companies and customers are able to communicate, negotiate directly, and resolve issues, all in just a few clicks. Youstice’s application launched in mid-2014 and is available here.

MEET OUR ADVISORY BOARD

Byung-Jun Lee

Byung-Jun Lee is a professor at Hankuk University of Foreign Studies in Seoul, Korea. He is a member of Law Revision Committee, as well as the representative of Korea at UNCITRAL, the core legal body of the United Nations in the field of international trade law.
He specializes in cross-border e-commerce and online dispute resolution issues.
Esther Dyson is a leading angel investor, philanthropist and commentator. She was founding chairman of ICANN (1998-2000) and also a  journalist and Wall Street technology analyst. For 25 years, Dyson wrote the Release 10 newsletter and ran the annual PC Forum technology conference for  EDventure Holdings, her company. Currently, she is an active investor in a variety of startups, and founder of HICCup.co, a non-profit startup focused on health production.
Ethan Katsh is often referred to as the "father of ODR". He is the director of the National Center for Technology and Dispute Resolution at the University of Massachusetts. He has also served as the principal dispute resolution consultant for the US Office of Government Information Services. Over the years, he has been involved as a leader in a series of activities, related to online dispute resolution.
Julia Hornle is Professor in Internet Law at Queen Mary College, University of London. She is a leading European expert in internet law, focusing on regulatory issues, consumer protection, jurisdiction and online dispute resolution. Additionally, Julia is the Director of Taught Programmes at CCLS and Member of Board of ATVOD, an independent co-regulator for television on demand.
Leah Wing is a lecturer in the topic of dispute resolution at the University of Massachusetts/Amherst. She is a mediator and trainer with almost 30 years of experience, having worked to date with over 100 educational institutions. Leah also co-directs the National Center for Technology and Dispute Resolution.
Pablo is a Senior Lecturer at University of Leicester's School of Law in the UK where he conducts research in the field of consumer law, civil procedure, ADR, and online dispute resolution (ODR). His PhD thesis focused on ODR and was published by Routledge in 2010. Currently he is writing another monograph for Cambridge University Press on extra-judicial consumer redress.
Professor Yang has taught at Business School, University of Shanghai for Science and Technology. His main research areas include electronic commerce, electronic commerce polices and law, web marketing and electronic commerce technology, among others. He has presided over the National Natural Science Foundation Project and National Social Science Foundation Project.
Yoshi Hayakawa is Professor of Law at Rikkyo University, Japan. He specializes in international commercial arbitration, as well as international business law and online dispute resolution. He has served as an Arbitrator in more than forty cases, and as a Counsel in multiple cross-border judicial or arbitration cases.

Report on Advisory Board Meeting 2015 about Consumer Trust [PDF]