Youstice is a smart app that turns complaints into a trouble-free shopping experience. It helps companies seamlessly communicate with their customers and handle claims, so that customers can spend more time shopping - and less time making complaints.
There are many reasons why shops should go the extra mile with their existing customer care. By making them an active part of the dispute resolution process, businesses boost their customers’ satisfaction, minimize negative reviews, reduce legal risks and ultimately increase their revenue.
Any complaint related to purchased products or services can now be resolved to mutual satisfaction quickly. Customers no longer need to vent their frustration, instead they can use Youstice to describe their problem via simple icons and text. Stores can respond promptly, taking customer care to a new level. If both sides still can't find an agreement, the customer can “escalate” their claim and ask a neutral professional for a decision.
Businesses can start their 3-month free trial today and easily install Youstice on their website. Customers submit their complaints directly from the store's website by clicking on the Youstice's logo and avoiding miscommunication – and negative feelings. Save your company hours - or even days - of phone calls, chats, e-mails and follow-ups, and reach a fair deal for both parties.
Jan Muhlfeit, Ret. Chairman Europe, Microsoft Corporation
"Youstice offers a revolutionary solution for hard-to-handle e-shop customer complaints in the 21st century.”
Esther Dyson, founding chairman of ICANN, angel investor, member of Youstice advisory board
"It is amazing: We can sell and buy products and services all over the world with the click of a mouse - but there is still no global cross-border system for the resolution of disputes. How crazy is that? Youstice is the perfect solution to fill this gap and provide lightweight, responsive governance for e-commerce.“
Karolin Lang, Business Development Manager, Händlerbund (Germany)
"Youstice is a pioneering innovation in resolving consumer complaints. We can recommend Youstice to our members as a perfect addition to their existing customer service."
Arnauld Bourboulon, CRO at PrestaShop
"Being a PrestaShop Premium partner has given Youstice exposure in our international community. Our marketplace alone has introduced thousands of merchants to Youstice's new approach to customer dispute resolution. It's the combination of having a great service and our international visibility that makes our partnership a success."